Secora strives to go beyond the client / consultant role, we become you.
We believe that a major success factor for an organization engaging external resources is integration. For this reason we try to align the goals of all stake holders right from the outset. We operate therefore, with a performance based model.

Before we engage with the client we perform a feasibility study. At the end of the study Secora provides the client with a report on potential areas of improvement.
Based on the feasibility study, the customer decides which course of action to take.  This may include formal training programs, specific process improvement projects or full scale restructuring.

At Secora, integration means getting to know our clients on a professional and a personal level.  It means we understand our client's operations in intimate detail. It means we take personal and financial responsibility for the results we achieve together.

Case Study - Logistics

Secora was engaged by a major logistics organisation to review and optimize the business processes surrounding the management of third party contractors within its IT Department.
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Continuous Improvement in the Service Sector

Continuous improvement process (CIP) programs have traditionally been employed for quality improvement in manufacturing industries. Today service firms and service functions within almost every sector, are also using some sort of continuous improvement methods to boost performance. This paper presents guidelines for the application of CIP programs to service functions.
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What Makes a Good Project Charter?

The main output of the define phase within the DMAIC methodology is the project charter. Without having a completed project charter starting the measure phase makes little sense. Even so the DMAIC methodology gives us our project path, the project charter is responsible for where the path is to lead us.
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