Averages Should Be Thrown Out The Window

Should you change your supplier based on average quality scores? Is one sales person better than the other based on averages? Should capital investments be made based on averages? Our tendency to oversimplify statistical analysis often amounts to sweeping critical business problems under the rug.
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Essential Elements of a Good Project Charter

Sean Rast writes for iSixSigma magazine about the project charter. This article breaks the project charter into it's key components and offers tips for documenting project parameters effectively.
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Case Study - End to End Preparation of Tax Returns

A Kaizen (Continuous improvement) initiation project was led by Secora from September 2007 until December 2007 at one of the ‘big 4’ accounting companies in Sydney, Australia. The project reviewed the firm’s process for the completion of international tax returns.
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